Customer Satisfaction

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That Friend of a Friend

More remodelers are developing referral programs for the first time, including successful rewards programs that are affordable to operate.


 

Marketing and Leads

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    Green Improvement

    Survey with insights into how green issues affect consumers' attitudes and behaviors in home improvement

     
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    Class Work

    Homeowner seminars offer a way to position yourself as an expert and to boost leads as well.

     
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    Delivering the Good News

    Successful strategies for creating positive news that gives homeowners the confidence to remodel.

     
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    Sales School 101

    Sandler Systems CEO, Dave Mattson, explains the psychology behind, and antidotes to, slower remodeling buying decisions.

     

Charitable Giving

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    Good Work, Well Chosen

    Community service can be a vital marketing tool, but be selective in how you invest your time and dollars.

     
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    Good Time, Good Cause

    Remodelers generally do well by doing good, and Clemleddy Construction was no exception in June when its participation in a 24-hour "Relay...

     
  • Giving Back

    Banking and lending institutions have government requirements mandating that they give back to the community. Remodelers have enough laws...

     
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    Everything Old Is New Again

    Jonathan Mills, owner of Mills Builders in Sacramento, Calif., says, “We tear down homes that have nothing wrong with them all the time out...

     
 
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Register for REMODELING's Reader Panel

If a current survey is still active, you will be able to participate immediately. New surveys are typically released in the first half of...

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REPLACEMENT CONTRACTOR Online

Find building product information and advice from fellow pros in the roofing, siding, decking, window, and door industry.

 

Marketing Benchmarks

  • Marketing Budget

    Benchmarks help remodelers evaluate their company's performance. Some benchmarks are averages, some represent reasonable targets, still others set thresholds. The danger, however, is that a benchmark that is meaningful for most companies may not be appropriate for some.

     
  • Measuring the Market

    The REMODELING benchmark for marketing expenditures is 3% of annual revenue (August 1998), but the fact is most residential remodeling companies don't do any deliberate marketing at all. To complete the vicious cycle, the ambushed remodeler executes a half-baked emergency marketing scheme, which...

     
  • A Marketing Formula For Growth

    How do you determine what to spend on marketing when you need to boost sales efforts for growth?Joaquin Erazo Jr., marketing vice president at Case Design/Remodeling, Bethesda, Md., uses a formula that relies on history as an indicator of future performance. "The goal is to make sure you are not...

     
  • Budgeting for Marketing

    The REMODELING Benchmark for marketing expenditures is 3% of annual revenues, less for large companies, more for specialty remodelers.

     
 
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Web Extras

Check out our Web only and Web exclusive content by month!